Overview of Business Communication

Part I Fundamentals of Business Letter Writing
Module 1 Essentials of Business Letters
Module 2 Principal Parts and Layout of Business English Letters
Module 3 Main Parts of the Body of Business Letters, Beginning and Ending
Module 4 Referring to Something, Conveying Good/Bad News, Saying What You Can/Cannot Do and Providing Reasons
Module 5 Making/Answering Requests and Making Apologies
Module 6 Attracting Recipient's Attention, Making Complaints and Giving Warnings

Part II Practical English Writing for International Business
Module 7 Establishing Business Relations
Module 8 Status Inquiry
Module 9 Inquiries and Replies
Module 10 Offers and Counter-offers
Module 11 Orders and Acceptance
Module 12 Payment Terms
Module 13 Insurance
Module 14 Packing
Module 15 Shipping
Module 16 Complaints/Claims and Adjustments
Module 17 Agency
Module 18 Electronic Mail

Part III Comprehensive Import and Export Simulation
Module 19 Comprehensive Export Simulation
Module 20 Comprehensive Import Simulation

References