交易的第一步
1. 向顧客推銷商品Dear Sir: May 1, 2014We are glad to know you are in our Tablet PC business from made-in-china, pls check our latest brochure in attachement, are you interesting with our hot sale quadcore 7.85inch Tablet with advantage retina screen? Reply me now...
Yours faithfully

2. 提出詢價
Dear Sir: Jun.1, 2014
We received your promotional letter and brochure today. We believe that you would do well here in the U.S.A. Pls kindly send us further details of your prices and terms. We ask you to make every effort to quote at competitive prices in order to secure our business. We look forward to hearing from you soon..
Truly

3. 迅速提供報價
Dear Sir: June 4, 2014
Thank you for your inquiry at June 1st regarding the Power Bank. It's our pleasure to send the technical information for your reference, attached is the catalog with price list. After studying the prices and terms, you will understand why we deserve your cooperation. Hope we have the opportunity to serve you in the near future.

交易的契機

4. 如何討價還價

Dear Sir: June 8, 2014
We have received your price lists and checked it carefully. However, the price level in your quotation is too high for this market, If you are willing to offer us a 10% discount for quantity at 200pcs, we would like to give you the trial offer. We hope to hear from you soon.
Yours truly

5-1 同意進口商的還價

Dear Sirs: June 12, 2014
Thank you for your letter at June 8th. We have accepted your offer on the terms suggested. Enclosed you will find a special price list that we believe it will meet your demand. You should note that the raw materials' cost was increased but we keep the promise prices for you to build our win-win cooperation.Sincerely

5-2 拒絕進口商的還價

Dear Sirs: June 12, 2014
Thank you for your letter at June 8th. We regret that we cannot meet your terms. We must point out that the falling market here leaves us little or no margin of profit. We must ask you for a keener price in respect to future orders. At present the best discount offered for 200pcs is 5%. Our current situation leaves us little room to bargain. We hope you will reconsider the offer.
Truly

6. 正式提出訂單

Dear Sir: June 15, 2014
We have discussed your offer at 5% and accept it on the terms whichquoted. We are prepared to give you a trial order, only if you can guarantee the delivery before Sept 20th. The enclosed order is given strictly on this condition. We reserve the right of refusal of delivery and/or cancellation of the order after this date.
Truly

7. 確認訂單

Dear Sir: June 20, 2014
Thank you very much for your order at June 15 for 200pcs Tablets. We will make every possible effort to speed up delivery. We will keep you posted of the dispatch date. If there is any questions, pls let me know any time.Sincerely

8. 請求開立信用證

Gentlemen: June 18, 2014
Thank you for your order No. 599. In order to execute it, please open an irrevocable L/C at sight for the amount of US$ 50,000 in our favor. This account shall be available until Sep. 20. Upon arrival of the L/C we will pack and ship the order as requested.
Sincerely

9. 通知已開立信用證

Dear Sir: June 24, 2014
Thank you for your letter at June 18th enclosing details of your terms. According to your request for opening an irrevocable L/C at sight, we have instructed the Beijing City Commercial Bank to open a credit for US$ 50,000 in your favor, valid until Sep. 20. Please advise us by fax when the order has been executed.
Sincerely

10. 請求信用證延期

Dear Sir：Sep. 1, 2014
We are sorry to report that in spite of our effort, we are unable to guarantee shipment by the agreed date due to a strike at our factory. We are afraid that your L/C will be expire before shipment. Therefore, please explain our situation to your customers and secure their consent to extend the L/C to Sept.30.
Sincerely

11. 同意更改信用證

Gentlemen: Sept. 5, 2014
We received your letter today and have informed our customers of your situation. As requested, we have instructed the Beijing City Commercial Bank to extend the L/C up to and including September 30th. Please keep us informed of any new development.


12.有人辭職離開公司
Dear Customers,Attention pls: Due to the personal reasons, Michelle (the Sales Manager in Oversea sales dept.) already quit from our company ITEC Technologies Limited on Aug 4th,2014.As our company already terminate the labor cooperation relations with Michelle, pls note all your affairs with Michelle are personal issues, nothing to do with ITEC Technologies Limitedin the future.All Michelle's related work with your company, pls contact our new staff:Britney who will take over all her task , Oversea sales dept. Tel: XXXWe apologise for any inconvenience caused.




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