Hello大家好，我是六安君~

相信很多做外貿的家人朋友們都遇到過這樣一個問題：每天幾百上千的郵件“轟炸”客戶，可詢盤回復率依舊少的讓人懷疑人生。有想過為什么嗎？我們是否該考慮以下幾個問題？

1. 郵件主題是否能夠吸引客戶眼球？
2. 郵件內容是否簡潔？是否有采取個性化的表達方式？
3. 郵件底部簽名檔是否注明發件人的職位、公司網址、聯系電話？

只有以上這三個問題都解決好了，我們這些外貿企業外貿職員才能更好地利用外貿郵件有效精準地去開發客戶、跟進訂單，更好的擴張海外市場。

下面安君總結了幾篇比較有代表性的外貿郵件供各位讀者借鑒一下。希望各位讀者能在外貿的旅程中遇到更多不一樣的精彩。

1.收到客戶詢盤時的回復

Dear sir,
We hereby acknowledge receipt your inquiry of XX,(products)and i just got the information from our production department,these standard is available forus，and the now pls check the quotation below:
The specification you required:
The length:
The diameter:
The material
........
The price:XX usd /pes FOB(tian jin)
I hope this is the one in your favor. As a experienced company (ISO9001:2000)in the XX filed for more than 20 years.and we take the opportunity seriously to cooperate with you.if you have any questions ,pls feel free to contact me.i will try my best.
Thanks and regards
簽名 ：×××




2.客戶詢盤模糊向客戶詢問規格
Dear sir,
Thanks for your inquiry of our XX(products).on dec.10th.and we are in XX filedfor many years,so we are confident we can do it . but the specifications yougiven is still lack.such as the diameter,meterial,quantity and so on.....,sopls can you send us the details?the drawing(cad)is ok.
After we confirmed,we are happy to provide you with our good quality andcompetitive price.
Look forward your soonest reply,
Thanks and regards
簽名 : ×××

3.針對客戶的討價還價
Dear sir,
Sorry for my late reply,i discuss with our boss for a long time, but regardingthe price,it is near our bottom line,you know the market is changingeveryday,and it is hard to cut more on cost as we need the products with bestquality.

But we treasure our first cooperation,so we allow you a 2%discount,this is thebest i can do for you.
I hope that if you have the will to cooperate,pls don’t just focus on theprice,the most important is the quality,i think.

If you any comments ,pls let me know.
Thanksand regards
Tracy

4.應對客戶的遲遲不回復的郵件
Dear sir,
Did you receive our quotation on dec12th?and no reply from you.i was waitinguntil all the colleagues left the office. May be you are very busy.
So pls can you take some time to give me a reply?and kindly give me some adviceon XX(products)
Look forward your reply
Thanks and regards
Tracy

5.針對報價了不回復的
Dear sir or madam,
Hope you still remember me,i sent you quotation for XX(products)on XX(date)，well maybe you are very busy ,and i understand.
I review your websit very carefully, and have much interests to make a startfor our cooperation,to provide the best special service.
Could you give me some advice so that we can do better .
Best regards

Tracy

補充知識

收到來信
1、i have just received your kind letter.
2、i was very happy/glad/delighted/pleased toreceive your letter yesterday morning.
3、your kind letter of saturday arrived thismorining

久未通信
1、pls pardon me long in writing to you
2、i must apologize for not having written to youpreviously



未及時回信
1、i apologize for the delay in my reply
2、i apologize for being a day late with the delayreply to you
3、having lost your last email ,i have not beenable to reply sooner

久無音信

1、i have not heard a word you for a long time
2、there has been no news from you for ages
3、As i have not heard of you for long,i feelanxious


表示歉意難過

pls accept my sincerest apologies for the inconvenience i fear we caused you


遇到不好的事情
1、i have deeply grieved to hear the death of yourfather
2、i was most distress to learn from your letter ofthe illness of your father