A Guide for Claims Settlement
（For Consignee） 1.Send a Letter of Claim to the Carrier as well as the Agent of Carrier and/or the Port of Discharge within 7 days after the consignment is discharged, inform them of the damage, hold them responsible for it, and get confirmation of receipt from them;
2.Report to the police if the estimated claim amount exceeds USD 3000, and it is a case of pilferage or robbery or car accident; and get any certificate issued by police;
3.Collect the following documents for claims settlement:
A.Original Insurance Policy;
B.Original Bill of Lading and/or Original Air Waybill; [ VERY IMPORTANT ]
C.Sales Contract, Commercial Invoice & Packing List (with chop);
D.Photos showing the loss or damage of goods and/or outside package;
E.Certificate of loss or damage and/or short-landed memo issued by the carrier, the port and/or the customs which can prove that the loss/damage occurred during transit and the extent of damage (e.g.: Damage Report issued by the carrier, or Unclean B/L); [ VERY IMPORTANT ]
F.Notice of Claim addressed to the carrier or responsible third party, and any response or compensation letter from them;
G.Provide us with your Bank Information, including the Bank Name, Bank Address, Bank Account and Beneficiary Name. If you need PICC to pay the consignor instead, please write to certify the consignor to handle all the claim procedure as well as to receive the Indemnity on your behalf.
H.Please issue a Subrogation Form declaring that, after receiving the indemnity, you would assign, transfer and subrogate to PICC all your right, title, interests and remedies in the said cargo, and to grant PICC full power and give PICC any assistance we may reasonably require of you in the exercise of such right and remedies in our or your name.

出口貨運險出險索賠指引（發貨人使用）
一、撥打95518向投保所在的PICC報案；
二、要求海外客戶在卸貨之日起7天內向目的地貨運代理及船方或航空公司、卸貨港(承運人)發出書面索賠函，列明貨物損失數量及金額，并取得對方的回應（正式的事故確認函或蓋章回傳）；
三、被盜案件或內陸運輸過程中機動車輛失事且金額超過USD 3000的，務必報告當地警方，且取得相關警方證明；
四、收集資料進行索賠：
1、保單正本原件（保單上有ORIGINAL字樣。保單被保險人為發貨人的，請被保險人在保單背后蓋章）
2、提單或運單原件（重要！如實在無法提供原件則要求復印件加蓋承運人章，或提供相關輔助證明，如運輸合同，運費支付憑證等）
3、商業發票原件蓋章，裝箱單原件蓋章，買賣合同復印件（根據案情需要提供）
4、事故照片（應能看出明顯貨損貨差、外包裝破損等，如貨物整件丟失則無需提供）
5、第三方事故證明原件。由目的港承運人或代理提供，證明事故損失原因及損失情況，盡可能明確外包裝有無破損或被盜痕跡。如：機場事故簽證、貨損貨差證明、海關證明、不清潔提單、不清潔簽收單等。(重要！如無法提供則無法賠付)
6、索賠函（如上述第二點所述）及承運人的回應、賠償函（回應可是email或傳真等）。
7、關于賠付問題：發貨人在指定地點交貨后，貨物所有權發生轉移，收貨人自動獲得保險利益，因此原則上賠款只能支付給具有保險利益的被保險人，即收貨人。如賠付到國外或香港、澳門、臺灣銀行賬戶，請提供收貨人開戶行名稱、銀行詳細地址，開戶名，帳號。
8、收貨人出具權益轉讓書（Subrogation Form）。
9、如收款人帳號在國內，必須填寫賠款收據、出險索賠通知書及權益轉讓書（中文版）。
索賠資料填寫指引：①賠款收據：只需填寫戶名、開戶行、帳號、聯系人、電話，另在簽章處蓋被保險人公章（一式三聯）；如收款人為個人時，需簽名、按手?。ㄒ皇饺摚?、寫上身份證號碼并提供身份證復印件。②出險索賠通知書、權益轉讓書：需填寫空白項并簽名蓋公章，寫日期。

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