Dear Water,

　How are you? Did you receive money?

　Irina

　Dear Irina,

　Today we may get it. And I will keep you informed.

　Your forwarder has offered the S/O to us. We will catch the vessel on May 6th.

　Best regards,

　Water

　Notes

　客戶關心的問題要肯定回復，做到讓客戶放心。這樣既體現了公司的服務水平，也體現了自己的工作效率。客戶的滿意度提高了，對公司形象和個人形象的提高都是非常有好處的。讓訂單操作順暢，是更多訂單的前提保障。