總序

n前言

nUnit1 Essentials of a Business Letter

n商務信函的基本要素

n1.1 Layout of a Business Letter

n1.2 Letter Styles

n1.3 Addressing Envelopes

n1.4 Faxes and E-Mails

nExercises

nUnit2 Starting Business and Establishing Business Relation

n開始業務與建立業務關系

n2.1 Related BusinessKnow ledge

n2.2 Text

n2.3 Useful Sentences

n2.4 Writing Tutorial:Deciding the Type of Your Letter

nExercises

nUnit3 Enquiries and Quotations

n詢價與報價

n3.1 Related BusinessKnow ledge

n3.2 Text

n3.3 Useful Sentences

n3.4 Writing Tutorial:Beginning of a Business Letter

nExercises

nUnit4 Offer，Counter-Offer，Acceptance and Refusal

n發盤、還盤、接受或拒絕

n4.1 Related Business Knowledge

n4.2 Text

n4.3 Useful Sentences

n4.4 W riting Tutorial:Singling out the Key Purpose of Your Letter

nExercises

nUnit5 Credit and Status Enquires and Their Replies

n資信查詢及回復

n5.1 Related Business Knowledge

n5.2 Text

n5.3 Useful Sentences

n5.4 Writing Tutorial:CorrectParagraph

nExercises

nUnit6 Order，Acceptance and Refusal

n訂單、接受訂單以及謝絕訂單

n6.1 Related BusinessKnow ledge

n6.2 Text

n6.3 Useful Sentences

n6.4 Writing Tutorial:Making A Businesslike Ending

nExercises

nUnit7 Conclusion of Business and the Fulfillment of a Contract

n交易的達成和合同的履行

n7.1 Related Business Knowledge

n7.2 Text

n7.3 Useful Sentences

n7.4 Writing Tutorial:Proper Wording

nExercises

nUnit8 Letters to Discuss Payment

n洽談支付方式信

n8.1 Related Business Knowledge

n8.2 Text

n8.3 Useful Sentences

n8.4 Writing Tutorial:Composing Appropriate Sentences

nExercises

nUnit9 Urging the Establishment and Amendment of L/C

n敦促開立和修改信用證

n9.1 Related Business Knowledge

n9.2 Text

n9.3 Useful Sentences

n9.4 Writing Tutorial:Keeping Coherence

nExercises

nUnit10 Packing，Marking and Shipment

n包裝、運輸標志以及裝運

n10.1 Related Business Knowledge

n10.2 Text

n10.3 Useful Sentences

n10.4 Writing Tutorial:Using the Correct Punctuation

nExercises

nUnit11 Marine Insurance

n海運保險

n11.1 Related Business Knowledge

n11.2 Text

n11.3 Useful Sentences

n11.4 Writing Tutorial:Revising and Checking for any Possible Mistakes

nExercises

nUnit12 Letters to Discuss Agencies

n洽談代理業務信

n12.1 Related Business Knowledge

n12.2 Text

n12.3 Useful Sentences

n12.4 Writing Tutorial:Paying Attention to Some Easily Misused Words or Phrases

nExercises

nUnit13 Complaints，Disputes，Claims and Their Settlements

n投訴、爭議、索賠及解決

n13.1 Related BusinessKnow ledge

n13.2 Text

n13.3 Useful Sentences

n13.4 Writing Tutorial:Avoiding Dangling Modifiers

nExercises

nUnit14 Application Letters

n求職信

n14.1 Related Business Knowledge

n14.2 Text

n14.3 Useful Sentences

n14.4 Writing Tutorial:Paying Attention to the Sentence Structure

nExercises

nAppendixⅠ 美國州名標準縮寫

nAppendixⅡ 加拿大省名標準縮寫

nAppendixⅢ 常用地址和商務機構縮略語

nAppendixⅣ 世界主要機場、港口名稱英中對照表