Making wrong production

　Dear Oscar,

　For the order PI090408, we are going to finish it and arrange for delivery on next Monday, 13th, Jul. Now after checking the finished products, we found something different according to the order, some mouse we have done it with USB, not with U+P.

　We are sorry for this case. We would like to talk to you about this shipment for these 4 000pcs products. Listing as below.

　BL-M0319 1000PCS USB

　BL-M0339 1000PCS USB

　BL-M0206 2000PCS USB

　We believe the mouse with USB is also popularly used in your markets. We sincerely hope you could accept this discrepancy and allow for shipment. As you know if we change to the mouse with U+P, we have to change the chipset and remake the mouse, that will spend much time, and it is also not good to remake the mouse, it will ruin its appearance.

　Currently, most f the goods are OK, some just need packing. And we already got the S/O from forwarder today, the vessel closing time is on 15th Jul. We should load it on 13th Jul.

　Surely we must do our part to fulfill the responsibility. We agree to reduce US$400 will be deducted from the total value.

　Please kindly understand and help to confirm. We have to catch the vessel closing on 15th Jul. Thanks in advance.

　Best regards,

　Cindy

　Dear Cindy,

　USB is OK, no problem; please send me the new PI and the commercial invoice.

　Have a good day,

　Sincerely,

　Oscar Castillo Saldarriaga

　Notes

　通?？蛻魧?duì)OEM產(chǎn)品都有指定的功能要求，唯一的產(chǎn)品包裝。業(yè)務(wù)員在和工廠確認(rèn)資料的過(guò)程中，可能由于客戶的資料過(guò)多，漏掉一些需要確認(rèn)的內(nèi)容，或因疏忽造成確認(rèn)資料錯(cuò)誤。這些不符點(diǎn)可能在生產(chǎn)的過(guò)程中唄發(fā)現(xiàn)，或者被自己的驗(yàn)貨人員在驗(yàn)貨時(shí)發(fā)現(xiàn)，甚至直到客戶的驗(yàn)貨人員驗(yàn)貨時(shí)才發(fā)現(xiàn)。無(wú)論是何時(shí)發(fā)現(xiàn)，出現(xiàn)返工的情況都是及其嚴(yán)重的。因?yàn)檫@將涉及一筆返工費(fèi)用，比如人工費(fèi)，耗材費(fèi)，最主要的是時(shí)間的浪費(fèi)。因?yàn)榉倒な呛軓?fù)雜，很繁瑣的一個(gè)過(guò)程，特別是在產(chǎn)品的銷售旺季，時(shí)間更顯得珍貴。通常這個(gè)時(shí)候的訂單生產(chǎn)周期都排得比較滿。一旦出現(xiàn)錯(cuò)誤或者產(chǎn)品被拒，將打亂所有的生產(chǎn)排期，造成被動(dòng)。

　但錯(cuò)誤已經(jīng)造成，也要正確對(duì)待。追究責(zé)任是應(yīng)該的，但當(dāng)務(wù)之急不是追究責(zé)任，而是如何妥善地解決問(wèn)題。無(wú)論對(duì)于工廠或者客戶來(lái)說(shuō)時(shí)間都是寶貴的。分析問(wèn)題的情況，看是屬于產(chǎn)品性能問(wèn)題，包裝問(wèn)題，還是外觀問(wèn)題。這些問(wèn)題是否影響產(chǎn)品的正常使用，是否有礙運(yùn)輸，是否影響銷售。還有工廠的解決方法。每一點(diǎn)都分析完畢之后，就需要寫一封詳盡的郵件，告知客戶具體的情況和解決的方法?？蛻粲袥Q定權(quán)，拒絕或者接受。但是作為銷售人員，需要向客戶分析發(fā)現(xiàn)的問(wèn)題，把事情的輕重緩急向客戶言明。如果不是非常嚴(yán)重的問(wèn)題，客戶也回根據(jù)具體的情況而接收不符點(diǎn)或者做出輕微的修改。

　杜絕問(wèn)題的最好的方法就是認(rèn)真對(duì)待工作，將工作做細(xì)致。多一雙眼留意客戶的要求。